Crunch conditions:

Crunch IVS
Hyskenstræde 12
1207 København K
CVR nr. 36708816
E-mail: crunch@wearecrunch.dk

Payment terms

All services are stated in DKK and excl. VAT, unless otherwise stated. All invoices have 8 days payment deadline. If payment for the invoices isn’t received in time, then Crunch IVS has the right to remove the website from online visibility until payment is received. The customer will not be refunded if it is due to non-payment.

For net amounts below or equal to DKK 10,000, the customer pays the full amount before work commences. For amounts above the customer pays 50% before work commences. The remaining part of the payment is made after acceptance test. (See section test)

Crunch IVS sends 1 notice to the customer before the payment is transferred to the Debt Collector. For each notice, an administration fee of DKK 100 and interest will be added according to current legislation.

Terms

The following rules apply to all types of Crunch IVS services.

Generally

In domain ordering, the customer declares that the use of the domain name does not infringe third party name or trademark rights or may be presumed to violate Danish law.

Webhotel – Hosting

The webhotel is based on 12 months unless otherwise agreed in writing. The customer is responsible for terminating previous hosting agreements with other providers. Every year, the webhotel is automatically renewed for a new period.
Moving to live server occurs after the total billing amount is received.

Crunch IVS always has the right to shut down any webhotel if the customer has violated Crunch IVS conditions or failed to pay for delivered services. Any abuse of Crunch IVS ‘servers will result in immediate closure. However, this will not happen without Crunch IVS having contacted the customer if this is possible.

Delivery

Delivery date is stated in signed agreement or confirmation by mail unless documentable conditions in the Crunch IVS workflow make this impossible.

Crunch IVS disclaims all forms of liability for loss to the customer as a result of a possible delay in delivery from Crunch IVS ‘.

Prices

Prices are specified in the offer. There are fixed prices for certain services, if other services are requested, specific offers are offered.

Crunch IVS obligations

Crunch IVS services consist exclusively in delivering the work specified in the order confirmation. Crunch IVS is not responsible for the functionality and availability of the Internet.

Customer obligations
The customer is obliged to comply with the deadlines specified in the contract. If these deadlines are not observed, Crunch IVS is not required to deliver the agreed production to the deadline agreed upon in the offer.

Law and responsibility

Crunch IVS allows content that does not violate Danish law. All forms of code must be performed in accordance with good programming practices. All delivered assignments are available for use at Crunch IVS, but must not be copied to any third party or for their own use. Crunch IVS is not responsible for any recommended free programs and it is the customer’s responsibility to be updated with their license terms.

Crunch IVS is not liable for any loss resulting from direct or indirect damage and consequential damages, including loss of expected profit. This applies even if Crunch IVS is a party to the problem.

Traffic

At Crunch IVS, there is usually free traffic and free bandwidth for all web hotels, however, rough use of this can lead to bandwidth reduction or higher hosting price. For example, rough exploitation can be high-resolution graphics and that this violation causes excessive traffic usage.

Operating

Crunch IVS strives for all servers to be available 24 hours a day, all year round. However, Crunch IVS is entitled to discontinue operation when maintenance or other technical conditions make it necessary. All web hotels are running on high-performance servers. Crunch IVS is doing backups at all data and the systems are monitored, ensuring that we can provide high uptime. The servers are located in server rooms and all servers are secured with Firewall.

In case of security breach

All hosting takes place behind a high-tech and secure firewall. In case of firewall security breaches, Crunch IVS reserves the right to close all traffic until the security is in place. No downtime is compensated for.

Applications and others hosted

If a website, mail or other solution which is hosted is exposed to an attack, Crunch IVS reserves the right to close the hosted immediately. Anything that is attacked will not be opened again until the security is in place. Work in connection with a security shortage is invoiced to the customer. This prior agreement.

Registration fee

When registering new domains at DK-hostmaster, the registrant pays costs, which is an annual fee charged on the purchase of the .dk domain. The registrant is obliged to notify Crunch IVS, within 6 months of registration, of the valid email address that can be used for sending invoices via email. When doing International Top-Level Domains (.net, .com, .org, .info, etc.), Crunch IVS’s net fee will be paid upon registration of the customer.

Termination condition

All bookings of web hotels are pre-billed for periods of 12 months unless otherwise agreed. Hosting can be terminated in writing with a minimum of 30 days notice until the end of a period. All terminations must be made in writing. Hosting is not refundable.

Limitation of Liability

The use of Crunch IVS products and services takes place in all respects at the customer’s own risk and responsibility. Crunch IVS assumes no responsibility for content, legality, courtesy, accuracy or any information transmitted or received over the Internet.

Crunch IVS disclaims any form of liability or loss in the event of failure to use products or services, for any reason, unless Crunch IVS has acted intentionally or grossly negligently.

Crunch IVS disclaims any form of responsibility for:

  • Direct and indirect losses, including loss of data, operating losses and consequential damages of the aforementioned loss
  • Loss of data on client server. Responsibility for backup of customer data is the customer’s responsibility unless otherwise agreed explicitly and in writing
  • Errors and/or deficiencies that the customer has not listed and corrected in corrections
  • Force majeure relationship

Customer’s own changes or changes from third parties
With products that allow the customer to independently edit or update web pages after delivery of the product, the following applies unless otherwise explicitly agreed between the customer and Crunch IVS.

If other than Crunch IVS or their potential subcontractors, update or edit the product, thereby destroying design, setup or functionality, the time required to restore design, setup, or functionality will be estimated and billed to the customer.

Privacy

Customer information, including name, address, e-mail and phone number, is registered in the customer’s register of Crunch IVS. The processing and use of this information is in accordance with the applicable law on the processing of personal data.

The customer is obliged to immediately notify changes in the information provided, special address and e-mail. Failure to notify changes in the above-mentioned relationship will be considered as a breach of an existing agreement.

Crunch IVS disclaims any responsibility for the customer’s use of Crunch IVS products or services related to the processing or dissemination of data covered by the Personal Data Processing Act.

Crunch IVS reserves the right to disclose information about the customer to relevant public authorities in the case of crimes or activities related to the use of products or services.

Use in connection to marketing activities

Crunch IVS reserves the right to use the manufactured product(s), including the link to the customer’s website, the customer’s logo and any other manufactured products, in connection with the display of portfolio and marketing material.

Trade rejection

Crunch IVS reserves the right to refuse to trade any website, individual, organization or company that represents hateful, illegal, harmful, or otherwise offensive content or message without further justification.

Any promotion of hateful, illegal, harmful, or otherwise offensive content or message may be considered as a breach of the terms of trade and lead to immediate termination of agreements without right of refund.

Terms of service agreement

If the hosting of the solution is not carried out by Crunch IVS, it will always be the customer’s responsibility to keep Crunch IVS updated if any of the following is updated:

  • The server on which the installation is hosted
  • Access file for file server (FTP Information)
  • Access information to the database
  • Access information for Administrator access for control panel
Backup Services

If the backup storage space is provided by the customer, the customer agrees that at any time, the customer is responsible for ensuring that Crunch IVS has the correct login information for the required backup service and that space is available for backup.

Crunch IVS disclaims any form of responsibility for:

  • Direct and indirect loss, including loss of data, operating loss and consequential damages of breakdown, damage or loss associated with the selected backup service
  • Direct and indirect loss, including loss of data, operating loss and consequential damages of inadequate information in connection with selected backup service
  • Direct and indirect loss, including loss of data, operating loss and consequential damages of breakdown, damage or loss on the customer’s server, including e-mail provider
Backup of data before updates

We basically ensure that we have a backup of data before starting updates so we can reset and go back to before the update was installed.

Updating WordPress, modules and themes developed by third parties
Should an update of WordPress, module or theme be the cause of errors on the client’s installation, Crunch IVS will attempt to correct the error, but do not guarantee that this can be resolved. Crunch IVS, has the ability to restore the version of WordPress, module or theme that existed on the server before installation if it is wished for.

Crunch IVS does not modify and maintain any third party plugins, themes or the WordPress itself and can not be held responsible for third-party updates in code.

WordPress functionality

Crunch IVS cannot be held liable for loss or change of functionality due to WordPress update, as it is only WordPress that maintains their code.

If an update of WordPress causes a loss or change of functionality, Crunch IVS may offer to restore the version of WordPress before the update, although this is not recommended for security reasons.

Theme functionality and appearance

Crunch IVS cannot be held responsible for any loss or modification of functionality or appearance resulting from updating third-party themes, as it only the developers of this that maintain their code.

Should an update of a third-party theme cause loss or change of functionality or appearance, Crunch IVS may offer to restore the version of the theme to before the update, although this can not be recommended for security reasons.

Module functionality

Crunch IVS can not be held liable for loss or modification of functionality due to third-party module updating, as it is only the developers of those who maintain their code.

Should an update of a third-party module cause loss or change of functionality, Crunch IVS may offer to restore the version of the module until before the update, although this can not be recommended for security reasons.

Customer’s own updates

Any updating of module or WordPress from the customer will not be covered by the service agreement and errors, as a result, will not be included.

Should errors occur on the basis of the customer himself:

  • Updating or installing modules
  • Updating or installing theme(s)
  • Updating or installing WordPress

Should these be corrected at the current hourly rate or by using Crunch IVS’ support voucher.

Test

In developing a service where the development is below or equal to a net amount of DKK 30,000, 14 days will be given to final
acceptance test of the developed performance. For services where development exceeds DKK 30,000, it is given
30 days for final acceptance test with the customer.

During the acceptance test period, errors are found in relation to the specification for the system.
After the end of the test period, the delivery is considered complete and delivered.
Thereafter, any remaining amount can be invoiced.

Accept of trading conditions

By entering into an agreement or by payment to Crunch IVS, the customer accepts Crunch IVS terms of trade.
If you have questions regarding the conditions, please contact crunch@wearecrunch.dk.

Jurisdiction

The customer declares himself familiar with Crunch IVS’ general trading terms. Crunch IVS reserves the right to make changes to the terms of trade without notice. Any dispute is governed by Danish law and is settled by the Crunch IVS venue, which is the city court in Copenhagen.